“We’re a commercial and residential service plumbing company who specializes in emergency service and repair,” he explains.
Jolly Plumbing is located in Wilder, Kentucky, but they serve all around the Greater Cincinnati area. Currently, there are 40 people helping with plumbing and there are 12 people who are working for the sister companies.
The inspiration behind starting the business started with Brady’s father. “My father, Barry Jolly, started the company in 1979 with a mission of taking care of customers at all costs,” Brady says. “When people have plumbing issues, it’s a stressful time, but he wanted to do whatever he could to make the situation as seamless as possible. We still run our business with these same principles.”
According to Brady, Jolly Plumbing offers a wide variety of plumbing services, including sewer line repair, drain cleaning, water line repair, gas line repair, service plumbing, hydro jetting of sewer lines, septic system installation, sewer scoping/cameraing, septic system cleansing, and anything related to the repair or replacement of plumbing in a residential or commercial building.
Jolly Plumbing defines success by how their customers feel. “We define success by the happiness of our customers,” Brady says. “Our reputation is very important to us and we go to great lengths to insure that we maintain a good reputation.”
Brady’s favorite part of working for the business is that the employees are like family. “We have good camaraderie between employees,” he says. “We have an innovative office that includes a basketball court. We’re able to keep things fun while still getting our work done.”
The business has been such an important part of the Greater Cincinnati area for over 20 years. “Jolly Plumbing is a staple in the Northern Kentucky and Cincinnati community. When many people think plumbing, Jolly is the first company that comes to mind,” he says. “We’ve woven ourselves into the fabric of the community over the years by continuing to make customers happy by handling their issues like we would handle our own.”
Brady says good customer service and community events, such as their kid-focused “Little Plumbers” event, get the business engrained in the community. Plus, he says, they have a great team of people. ” I love how the people I work with strive to live out the mission of the company on a consistent basis to help better the company,” he adds.