Cincy Chic: You work as the service manager for Performance Lexus, but what made you first step into the auto world for your career?
Performance Lexus Service Manager Whitney Binski: I have been in the automobile service business for 20-somethng years. I attended Eastern Kentucky University and then moved to Atlanta, Ga. I started as a cashier in a BMW dealership and soon moved up to service consultant. I stayed with BMW for about 10 years and then moved to Jacksonville, Fla., where I worked for both Volvo and Infiniti. In 1998 I moved to Cincinnati and began my career with Performance Lexus in 2000.
Cincy Chic: No woman wants to have the wool pulled over her eyes, so what advice do you have for readers who are taking their car in to be serviced?
Binski: The first advice that I would give is that you have to have the "trust factor." If something doesn’t sound right to you or if you are confused about a particular repair, do not be afraid to ask questions. If you are not comfortable, feel free to shop around. It is not uncommon for different dealerships to charge different prices for their services. Just be sure that the services include the same items. One may be cheaper but not include the same recommended services that the other one does.
Once you find the repair facility, the next step is to find a service consultant. Once you find a consultant that you like, keep coming back to that person. As you become more familiar with them, you will feel more comfortable when bringing your vehicle in for maintenance or repairs. You will soon find out that this person will play a very important role in taking care of your investment.
Cincy Chic: This is for our Fix It issue, so give us a rundown on some common fixes readers can expect to need for their beloved modes of transportation?
Binski: There are two main reasons that you would make a trip to your repair facility: repair work or service work. Repair work basically means that there is a problem with your vehicle and service work is preventative maintenance.
Repair work can be broken down into two categories: safety related or not. Most repairs are necessary, but some can wait longer than others. Safety items such as brakes or tires need to be taken care of as soon as possible. It is a good rule of thumb to ask your service consultant if the repair is safety related or not and what could possibly happen if you don’t have the repair done right away.
Services are not safety related but they are preventative maintenance. Check your owner’s manual for maintenance items specific to your vehicle. At the very least have your oil changed and fluids checked on a regular basis. It is also a good idea to have the tires rotated and tire pressures checked to minimize unnecessary wear.
Cincy Chic: What else should readers know before heading to a mechanic?
Binski: Remember, it is your car. It is your investment. Don’t ever feel pressured when taking your car in for service. If you are not sure, ask questions or get a second opinion. In the end, it is your decision so make sure you are comfortable with it.
Cincy Chic: When you step away from cars for a bit, what do you like to do for fun?
Binski: I love to watch all sports, especially football. I like to go to outdoor concerts. I enjoy a nice night when I can sit on my deck and read a book while drinking a glass of wine. I love spending time with my family.
Cincy Chic: What do you love most about Cincinnati?
Binski: I love the fact that Cincinnati has so much to offer. There is always something to do. I have met so many great people since I have been here. Cincinnati is a very welcoming place. Cincinnati is home!
Photographer: Neysa Ruhl
Model: Whitney Binski